Telemedicine

Our team is here to help you wherever you are.

Receive Pet Care from Home

Veterinary Care of Ithaca shares your concern about limited access to care for your pet, so we’re excited to offer our clients the convenient option of TeleVet! This telemedicine app will allow us to communicate via video or voice call to answer your questions without you having to come into our hospital. Given the current COVID-19 situation of reduced appointment availability, the app allows us to provide you with advice and peace of mind. We will also use the app to help screen which patients need to be physically examined or can be managed at home. There is a charge for consultations, although the app is free.

To get started, download the TeleVet app on the iTunes or Google Play store, and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet’s issue. Upload any pictures or videos, instant message, and talk with us face-to-face through a video conference call to help get your pet feeling better again. We look forward to talking with you soon.

The TeleVet app is not for emergencies! Cornell University Hospital for Animal and VCA Colonial Animal Hospital will remain open for emergency care.

FAQ

Why are we offering telemedicine?
Telemedicine isn’t about replacing all visits to the hospital. It’s about complementing those services and establishing a means to monitor patients and communicate with clients using modern telecommunication tools. The app will also provide a way to screen which patients need to be examined and treated in the clinic, as well as allow us to visually examine our patients remotely. We hope that our clients will appreciate the flexibility of a telemedicine consultation when appropriate.
What is the TeleVet app?
Televet is a mobile application that connects veterinarians with their existing patients through secure call or video.
How much does a virtual exam cost?
$53 for a 30-minute appointment (only one pet per consultation)
What if my problem cannot be fixed via the virtual consultation and results in me having to schedule an office visit for a physical exam?

If you start with a virtual consultation and end up with the doctor requesting an in-office visit to solve the problem, you will not be charged if the consultation is less than 10 minutes. If the consultation is between 10 to 15 minutes, you will be charged $26.50. If the consultation is more than 15 minutes, you will be charged $53. There will be an in-office charge of $53 for the physical examination regardless of TeleVet charge.

If my pet has not been examined in a year, can I use the app?
In normal circumstances, we would not use TeleVet for patients that are overdue for a physical examination by one of our veterinarians. Given the extenuating circumstances of the COVID-19 situation, we are making some exceptions to this policy.
If I am not a client at Veterinary Care of Ithaca can I use the app?
Yes, but according to the AVMA, if a VCPR does not exist, the veterinarian or any other veterinary care professional can only offer general advice that is not specific to a particular patient. It should not include diagnosing, prognosis, or therapeutics. Again, the current extenuating circumstances may allow some exceptions.
When can I use the app?

The telemedicine app is not for emergencies! You can use the app seven days a week but will receive a response during scheduled hours. Given the rapidly changing situation, our hours are subject to change and may be different than what is listed on the TeleVet app. We will try our best to respond to all requests within 24 hours.

How do I get the app?

Download the TeleVet app from your app store. Complete the registration process, and search for Veterinary Care of Ithaca as your hospital. Once completed, you will be able to request a new consultation. When your virtual appointment time arrives, please have the app open and join the call!

Get In Touch

We've proudly served the pets of Ithaca, NY for over 30 years.

Your pets are as important to us as they are to you, and we strive to demonstrate that in all that we do. Your dog or cat deserves the best veterinary care.

Contact Info

Phone: 607-273-3133
Fax: 607-238-2363
Email: email@ithacavet.com

Address

712 W Court St.
Ithaca, NY 14850
Click here for directions.

Hours

Mon - Fri: 7:30 am - 6 pm
Sat: 8 am - 12 pm
Sun: Closed

Have a question?

Get in touch with our team! Complete the form below, and a member of our team will be in touch with you shortly. If you're in need of immediate assistance, please call us directly at 607-273-3133.

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