Receive Pet Care from Home
Veterinary Care of Ithaca shares your concern about limited access to care for your pet, so we’re excited to offer our clients the convenient option of TeleVet! This telemedicine app will allow us to communicate via video or voice call to answer your questions without you having to come into our hospital. Given the current COVID-19 situation of reduced appointment availability, the app allows us to provide you with advice and peace of mind. We will also use the app to help screen which patients need to be physically examined or can be managed at home. There is a charge for consultations, although the app is free.
To get started, download the TeleVet app on the iTunes or Google Play store, and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet’s issue. Upload any pictures or videos, instant message, and talk with us face-to-face through a video conference call to help get your pet feeling better again. We look forward to talking with you soon.
The TeleVet app is not for emergencies! Cornell University Hospital for Animal and VCA Colonial Animal Hospital will remain open for emergency care.
Why are we offering telemedicine?
What is the TeleVet app?
How much does a virtual exam cost?
What if my problem cannot be fixed via the virtual consultation and results in me having to schedule an office visit for a physical exam?
If you start with a virtual consultation and end up with the doctor requesting an in-office visit to solve the problem, you will not be charged if the consultation is less than 10 minutes. If the consultation is between 10 to 15 minutes, you will be charged $26.50. If the consultation is more than 15 minutes, you will be charged $53. There will be an in-office charge of $53 for the physical examination regardless of TeleVet charge.
If my pet has not been examined in a year, can I use the app?
If I am not a client at Veterinary Care of Ithaca can I use the app?
When can I use the app?
The telemedicine app is not for emergencies! You can use the app seven days a week but will receive a response during scheduled hours. Given the rapidly changing situation, our hours are subject to change and may be different than what is listed on the TeleVet app. We will try our best to respond to all requests within 24 hours.
How do I get the app?
Download the TeleVet app from your app store. Complete the registration process, and search for Veterinary Care of Ithaca as your hospital. Once completed, you will be able to request a new consultation. When your virtual appointment time arrives, please have the app open and join the call!
Get In Touch
We've proudly served the pets of Ithaca, NY for over 30 years.
Mon - Fri: 7:30 am - 6 pm
Sat: 8 am - 12 pm
Request your next appointment online!
Save time and easily request your next appointment with us from any device. Click the button below to get started or to download our app. We look forward to seeing you soon!